Your Questions, Answered
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After placing your order, you will receive a confirmation email with instructions on how to upload your files. You can simply take a clear, high-resolution photo or scan of the fingerprint, handwriting sample, or custom logo/artwork and upload it through our portal or reply directly to the email.
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We review every piece of artwork before production. If a file is too faint or blurry to ensure a clean, high-quality engraving, we will reach out to you directly to see if a clearer image or an alternative option is available. Our goal is always to create a crisp, beautiful result.
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A capsule pendant is a small, elegant locket designed to hold a tiny, meaningful amount of a keepsake—such as a pinch of ashes, a folded note, a lock of hair, or a few grains of sand. Crafted to be secure and discreet, capsule pendants combine thoughtful design with durability, often featuring screw-close or threaded tops and materials like sterling silver, stainless steel, or gold plating. They allow you to keep a treasured memory close to your heart in a wearable, everyday piece of jewelry that’s both personal and timeless.
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How to Fill a Capsule Pendant
What’s included
Empty capsule pendant with removable top
Small funnel tool precise placement
Soft cleaning cloth
Instruction card
Step-by-step filling instructions
Prepare your materials
Choose a small keepsake: a pinch of ashes, a few grains of sand, dried flower petals, a lock of hair, or a tiny handwritten note.
Lay everything on a clean, flat surface and keep the tweezer and funnel handy.
Open the pendant
Gently unscrew or pull apart the capsule top according to the pendant’s closure type. Hold the pendant over a clean tray to catch any spillage.
Place the keepsake
For powders (ashes, sand): fold a small piece of clean paper into a funnel shape or use the included funnel. Carefully pour a small amount into the capsule. Tap gently to settle the contents; add more if needed.
For small solids (petals, hair, tiny notes): use tweezers to position the item inside. Trim or fold items so they sit comfortably without overfilling.
For mixed items: layer gently, placing more fragile items (petals, notes) above heavier powders so they remain visible.
Clean the rim
Before closing, use the soft cloth to wipe any residue from the capsule rim and threads to ensure a secure, leak-free closure.
Close securely
Reattach the top, aligning threads carefully. Screw or press firmly until the closure feels tight. Avoid overtightening which can strip fine threads.
Final check
Inspect
Care and safety notes
Use only a small amount of material to avoid overfilling or damaging the closure.
Keep delicate keepsakes (paper, petals) dry and avoid moisture exposure; consider sealing paper items in a tiny clear sleeve if desired.
If storing ashes, small amounts are suitable; for larger portions consider an urn or multiple capsules.
For sentimental or irreplaceable items, handle with care and work over a tray to avoid loss.
Professional filling service
If you prefer assistance, we offer a professional filling service within our service area. Our team will:
Securely and respectfully handle your keepsake
Use sterile equipment and high-precision tools
Clean and seal the pendant to ensure a neat, durable finish
Return the pendant to you with a care card and packaging
To arrange filling service or to confirm whether you’re within our service area, contact our customer care team with your order number and location. We’ll provide service options, pricing, and shipping or drop-off instructions.
Echo & Blue crafts every capsule pendant with care to help preserve the moments that matter.
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Because each piece is custom-made, we do not automatically send proofs for standard fingerprint or handwriting jewelry. However, for large custom signs, intricate maps, or highly detailed logo work, we will send a digital mockup for your approval before we begin the laser-cutting or engraving process.
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Because our items are meticulously crafted and customized, our standard processing time is typically 1 - 3 business days after we receive your approved artwork or prints. Shipping times vary depending on your location and the shipping method selected at checkout.
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We understand that these pieces carry deep emotional weight and are often needed for specific dates. Please contact us directly before placing your order to check our current studio capacity, and we will do our absolute best to accommodate your timeline with rushed processing or expedited shipping options.
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To keep your piece looking beautiful for years to come, we recommend avoiding contact with harsh chemicals, perfumes, and prolonged exposure to moisture (such as swimming or showering). Clean gently with a soft microfiber cloth, and store it in a dry place when not in use.
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Due to the deeply personal and permanent nature of custom engraved and laser-cut memorial pieces, we cannot accept returns or exchanges on custom orders unless we have made an error in the engraving or production process. TEST
